How long will you have my rug?
The average turn-around time is two weeks. If you have a date you need it by we will do our best to work with you. If you have a specialty rug (silk, antique, dry clean etc) or if your rug needs repair, it may take three to four weeks.

Will you pick up and deliver my rug?
Yes. We do pick up and deliver within our service area.  Our delivery area is most of Boulder County (excluding the mountain areas), Loveland, Windsor and Ft Collins area.  There is a pickup/delivery fee that varies by area.  Please call our office to discuss your location to determine the cost. You can always drop off the rug free of charge at 1011 Main St Longmont, CO 80501.  Please call ahead if you have any rug over 5×8 so we have someone to help unload it.  I don’t allow my office staff to lift heavy rugs.

Do you Guarantee Odor Removal?
Yes. If your rug has no backing and you can see the pattern on the back of your rug. We can GUARANTEE Odor removal.  If you have a tufted rug, a rug with a canvas-like backing or you cannot see the pattern on the back of the rug, we cannot guarantee 100% removal of odor.  Tufted rugs, due to being held together with glue, much like a wall to wall carpet, cannot always handle a full immersion cleaning and deodorizer.  On tufted rugs, we will do our best, however if severe , we will at times suggest replacement.  Please see the page on Tufted rugs  (link to tufted rug page)

Do I need an appointment?
When you are bringing any rug larger than 5×8 please call ahead to make sure we have someone available to help unload.  If you can unload rugs and carry them in yourself, fell free to drop off without a call ahead, Monday through Friday 8am – 5pm.  Saturday by appointment only.

Do you do appraisals?
No, not at this time.

Do you have Specialized training?  Why should I trust my rug to Imperial Rug Cleaning?
Yes we are Textile Pro Certified, a nationally recognized group of experts on rug cleaning.  We have traveled around the country to receive training from the best rug pros in the country and continue to seek more from additional experts, we never consider our education done.

How often should I clean my rug.
While every rug is different, we recommend every 1-2 years unless it is in a highly trafficked area. Please watch this 2.5 minute informative video from Lisa Wagner, a specialist in rug care, and the founder of Textile Pros.

Will you clean rugs in my home? Can I just Steam Clean my Rugs?
If you have a hand made rug there are several risks/results of doing steam cleaning.  The solution used in steam cleaning is an extremely  high PH which is very aggressive and meant to cut grease on wall to wall carpeting, not rugs.  This will dry out/damage the wool over years as it remains in the wool.  In addition, the aggressive solutions will often make the dyes run and bleed.  If a rug starts bleeding few know what to do to stop the bleeding and not have major damage to their beautiful rug.  IF you are still willing to take the risk, be sure and ONLY clean the direction of the nap.  Do not go against the nap when wet… you can damage and make stripes on your rug that will be difficult or impossible to remove.  We do NOT recommend steam cleaning unless the fiber is synthetic: Olefin, Polypropylene, Nyon, Polyester .  A rug properly cleaned in shop will take up to several hours to clean through the 8 step process. A rug cleaned in the home , in no way duplicates the process that we provide in the shop.  Do NOT clean wool rugs in the home.

How much will it cost to clean my rug? 
There are too many factors that determine the cost without speaking with you.  Please call us and we’d be happy to discuss it with you.  If you know the size, and fiber of the rug this will help in providing you a cost estimate.  We will give you an approximate cost over the phone.  We offer several different package plans based on your needs.

Can you remove stains? 
With our experience and knowledge we are often very successful in removing stains; however some stains once set- or if left unattended to long will simply not come out.  If there is color loss from a spill or from using aggressive spotters, we can sometimes recolor them in our repair shop.

Do I need a rug pad?
While the true answer is not always, most rugs benefit from having a rug pad.  Here are the top reasons why you should consider buying a rug pad.

This is a question that many of our clients ask, so I thought we could cover the top reasons you should buy pad.

  1.  To keep the rug in place and prevent you from slipping. Rugs without pads can wrinkle causing a tripping hazard.  Other rugs are slippery, especially when on hard surfaces this too can be a slipping hazard. Our rug pad provides traction on both the floor side as well as the rug side to insure that this doesn’t happen.
  2. To give your rug support, acting much like a “shock absorber” on a car. As we walk on the rug and place furniture on our rugs the fibers are being crushed into the hard surface of the flooring.  Over time this can damage the fibers.  Having a pad lessens the impact.
  3. To act as a moisture barrier between rug and floor. Our pad provides protection to your expensive hard wood floors from spills or accidents on the rug.
  4. To provide some protection from insects.  While not why most people would buy a pad, none the less, the pad does provide a barrier from the floor to the rug.

The pad that we sell in our shop is custom cut to fit your rug.  It has a felt like substance on top to grip your rug and a 100% natural rubber in a hexagon pattern to allow air to circulate underneath.  The features of our padding include: Certified Green, no odor or off gassing, 100% Recycled, works on Radiant heated flooring, won’t stain or discolor your wood floor, can be washed and has a full warranty.  The closed cell backing creates a moisture deterrent to protect your wood floor.

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