Imperial Rug Cleaning Serving Longmont, Boulder and Northern Colorado | Call Today! 720-282-1454

Frequently Asked Questions

How long will you have my rug?
The average turn-around time is two weeks. If you have a date you need it by we will do our best to work with you. If you have a specialty rug (silk, antique, dry clean etc) or if your rug needs repair, it may take three to four weeks.
Will you pick up and deliver my rug?
Yes. We do pick up and deliver within our service area. Our delivery area is most of Boulder County (excluding the mountain areas), Loveland, Windsor and Ft Collins area. There is a pickup/delivery fee that varies by area. Please call our office to discuss your location to determine the cost. You can always drop off the rug free of charge at 1011 Main St Longmont, CO 80501. Please call ahead if you have any rug over 5×8 so we have someone to help unload it. I don’t allow my office staff to lift heavy rugs.
Do you Guarantee Odor Removal?
Yes. If your rug has no backing and you can see the pattern on the back of your rug. We can GUARANTEE Odor removal. If you have a tufted rug, a rug with a canvas-like backing or you cannot see the pattern on the back of the rug, we cannot guarantee 100% removal of odor. Tufted rugs, due to being held together with glue, much like a wall to wall carpet, cannot always handle a full immersion cleaning and deodorizer. On tufted rugs, we will do our best, however if severe , we will at times suggest replacement. Please see the page on Tufted rugs.
Do I need an appointment?

When you are bringing any rug larger than 5×8 please call ahead to make sure we have someone available to help unload.  If you can unload rugs and carry them in yourself, fell free to drop off without a call ahead, Monday through Friday 8am – 5pm.  Saturday by appointment only.

Do you do appraisals?

No, not at this time.

Do you have Specialized training? Why should I trust my rug to Imperial Rug Cleaning?

Yes we are Textile Pro Certifieda nationally recognized group of experts on rug cleaning.  We have traveled around the country to receive training from the best rug pros in the country and continue to seek more from additional experts, we never consider our education done.

How often should I clean my rug?
While every rug is different, we recommend every 1-2 years unless it is in a highly trafficked area. Please watch this 2.5 minute informative video.

 <!—1. HOW OFTEN SHOULD I CLEAN?—>


Will you clean rugs in my home? Can I just Steam Clean my Rugs?

If you have a hand made rug there are several risks/results of doing steam cleaning.  The solution used in steam cleaning is an extremely  high PH which is very aggressive and meant to cut grease on wall to wall carpeting, not rugs.  This will dry out/damage the wool over years as it remains in the wool.  In addition, the aggressive solutions will often make the dyes run and bleed.  If a rug starts bleeding few know what to do to stop the bleeding and not have major damage to their beautiful rug.  IF you are still willing to take the risk, be sure and ONLY clean the direction of the nap.  Do not go against the nap when wet… you can damage and make stripes on your rug that will be difficult or impossible to remove.  We do NOT recommend steam cleaning unless the fiber is synthetic: Olefin, Polypropylene, Nyon, Polyester .  A rug properly cleaned in shop will take up to several hours to clean through the 8 step process. A rug cleaned in the home , in no way duplicates the process that we provide in the shop.  Do NOT clean wool rugs in the home.

How much will it cost to clean my rug?

There are too many factors that determine the cost without speaking with you.  Please call us and we’d be happy to discuss it with you.  If you know the size, and fiber of the rug this will help in providing you a cost estimate.  We will give you an approximate cost over the phone.  We offer several different package plans based on your needs.

Can you remove stains?

With our experience and knowledge we are often very successful in removing stains; however some stains once set- or if left unattended to long will simply not come out.  If there is color loss from a spill or from using aggressive spotters, we can sometimes recolor them in our repair shop.

Do I need a rug pad?

While the true answer is not always, most rugs benefit from having a rug pad.  Here are the top reasons why you should consider buying a rug pad.

This is a question that many of our clients ask, so I thought we could cover the top reasons you should buy pad.

  1.  To keep the rug in place and prevent you from slipping. Rugs without pads can wrinkle causing a tripping hazard.  Other rugs are slippery, especially when on hard surfaces this too can be a slipping hazard. Our rug pad provides traction on both the floor side as well as the rug side to insure that this doesn’t happen.
  2. To give your rug support, acting much like a “shock absorber” on a car. As we walk on the rug and place furniture on our rugs the fibers are being crushed into the hard surface of the flooring.  Over time this can damage the fibers.  Having a pad lessens the impact.
  3. To act as a moisture barrier between rug and floor. Our pad provides protection to your expensive hard wood floors from spills or accidents on the rug.
  4. To provide some protection from insects.  While not why most people would buy a pad, none the less, the pad does provide a barrier from the floor to the rug.

The pad that we sell in our shop is custom cut to fit your rug.  It has a felt like substance on top to grip your rug and a 100% natural rubber in a hexagon pattern to allow air to circulate underneath.  The features of our padding include: Certified Green, no odor or off gassing, 100% Recycled, works on Radiant heated flooring, won’t stain or discolor your wood floor, can be washed and has a full warranty.  The closed cell backing creates a moisture deterrent to protect your wood floor.

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What Our Customers Say About Us

These guys are the absolute best! They've cleaned and repaired three of my rugs and did a fantastic job. All the staff are super friendly and very helpful. They kindly answered all my questions which makes me feel more confident as a consumer when investing in antique rugs.
Tiffany Durkan
Tiffany Durkan
21:36 15 Oct 20
We've used Imperial twice. First, we had purchased a wool rug at a furniture store and discovered a small cut on it after a few weeks. They made a repair and gave us great advice about caring for the rug. Fast forward a few years later...I took it in for a routine cleaning - and to check it for pet "surprises" in case we missed something. They called before doing the clean to let us know they hadn't found anything tough to remove. Just picked up the rug and it looks great! Really friendly business owners who know what they are doing. The cost of the service is worth the piece of mind knowing they are honest and professional.
Liz Wilson
Liz Wilson
00:39 13 Oct 20
My rugs look brand new! I highly recommend them. They are super professional and deliver on all their promises.Alan
Alan Rapp
Alan Rapp
19:30 11 Sep 20
Dave, Tanya, and the rest of the crew are very friendly, and they truly care about doing a good job for their customers. The rugs I have had cleaned came out beautifully! I would give more than five stars if possible!
H Martin
H Martin
18:03 21 Aug 20
When my partner spilled charcoal all over my family's antique hooked rug, I thought I it was toast. Imperial Rug Cleaning saved it, and did the most wonderful job of making it feel like new! They even did some excellent repairs. They are highly professional, kind, and do an excellent job!
Kate Josephson
Kate Josephson
18:38 14 Aug 20
Excellent job!
Suzanne Drinkard
Suzanne Drinkard
19:35 05 Aug 20
Just had my rug cleaned by Imperial Rug Cleaning. It is a rug that has literally never been cleaned once, that I purchased 18 years ago. It is a wool rug that I purchased in Nepal. It has a lot of sentimental value to me. It's condition began to concern me. I saw the sign for Imperial Rug Cleaning and decided to give them a try. I figured what could it hurt at this point. The rug didn't appear to me that it could be cleaned, in its entirety. When I got to the store, they came out, assessed the rug, got me all set up and told me that this rug would look beautiful after a good cleaning. They told me about the process and said they would call in about two weeks when it was done. About a week later I got a call the rug was done. When I got it home and rolled it out I was absolutely astonished. They did a superb job. The rug looked brand new. The degree to which the rug got cleaned was far far beyond my expectations. I really couldn't believe it. It smelled fresh, felt fresh and clean. Some of the wear problems and such had all but vanished, spots of spilled oil that dotted the rugged were gone. Just a superb job. My rug has new life and is again a warm addition to the home. Thank you so much for the outstanding professional clean job performed on my rug. I will be back and would suggest this service to anyone needing rug cleaning services.
Scott Earnest
Scott Earnest
16:16 30 Jul 20
Friendly staff, with a quick turnaround time. Pleased with the results!
Cheryl Larson
Cheryl Larson
16:52 19 Jun 20
I entrusted my grandmothers antique rug to Imperial Cleaning and they did a fantastic job! It is so clean, soft and like brand new. They were very professional, quick and courteous - we will definitely be using them again!
Morgan Arvisais
Morgan Arvisais
13:41 16 Jun 20
Imperial Rug Cleaning went above and beyond cleaning and repairing my antique rug. I was completely amazed at how bright the colors were and how well they were able to remove areas where the reds had bled into the whites. I highly recommend
kmkeen1
kmkeen1
16:12 23 Dec 19
Bad customer service. Been calling and leaving voicemails and emailing them and I have yet not received a call back or an email back. Last time I talked to someone I was told to send images and I never got a reply.
Maria Gonzalez
Maria Gonzalez
07:20 02 Jan 19
I brought in a rug that was majorly stained. Imperial rug was kind, accommodating and did a lovely job. I’m being all my rugs in now that i can see the difference.
Sea Marie Biladeau
Sea Marie Biladeau
17:47 06 Sep 18
We have an antique rug that belonged to one of my husband's late relatives. It came to us with a corner ripped and looked faded, and it was full of dust and cat hair. We took it to Imperial Rug Cleaning, and it came back to us looking like a brand new rug! The colors were bright and they even fixed the ripped corner! I would highly recommend Imperial if you have a valuable rug that is starting to look old. They do a great job.
Dr. Carole Keim MD
Dr. Carole Keim MD
18:50 07 Apr 18
you guys did a great job on our rug. thank you for your service.
Eric Ogle
Eric Ogle
16:15 06 Apr 18
Did an excellent job of cleaning our rugs without color fade of older rugs.
Ron Theede
Ron Theede
20:29 05 Apr 18
Great job and great advice on repair of damaged rugs. Highly recommended!
Mark Semerad
Mark Semerad
16:40 05 Apr 18
Friendly and knowledgeable. Provided excellent work on sheep skin rugs.
Doug McFadden
Doug McFadden
16:25 05 Apr 18
I’ve used them twice now, and both times they’ve done an excellent job. Rugs came back quickly, and were like new.
Susanne Sibley
Susanne Sibley
03:09 05 Apr 18
Imperial Rug Cleaning has provided us cleaning service for over 35 years and we have never been disappointed! They always provided the best of care for our home and oriental rugs and carpet! we will continue to use their service!
Stewart James
Stewart James
02:23 05 Apr 18
Great service, with much attention to detail
Marjory Lambert
Marjory Lambert
00:50 05 Apr 18
Great job, expert service, cheerful staff
Hillary Browne
Hillary Browne
00:38 05 Apr 18
Dave and his crew not only clean and repair my rugs,but teach me about each rugs origin.
gina cameron
gina cameron
00:16 05 Apr 18
Imperial did an expert job cleaning my two Navajo rugs. Very pleased with the results!
Jean Lund
Jean Lund
23:30 04 Apr 18
On time and as promised. What more can one ask!
s kahn
s kahn
23:14 04 Apr 18
Very knowledgeable, did a great job cleaning our oriental rugs including repairs to several. They came back much brighter.
Julie Bellanca
Julie Bellanca
23:09 04 Apr 18
These guys were fantastic. My wife and I had several huge and expensive rugs that needed some tlc, and imperial not only made them look new again, but were very fairly priced, quick and professional. 10/10 will be going back and having them come to the house to clean rugs I can’t bring there!
chris mackenzie
chris mackenzie
23:05 04 Apr 18
Good experience. Reasonable prices and good service!
Kevin McDowell
Kevin McDowell
23:04 04 Apr 18
Beautifully cleaned. Restored both my carpets and thoroughly cleaned. Highly recommend!Great value!
Sarah Jane
Sarah Jane
23:02 04 Apr 18
Took in 5 valuable Chinese rugs. And they did a great job. Very clean!
sharonreif
sharonreif
02:47 04 Apr 18
They did a great job of cleaning and repairing my Oriental rug.
Hilary Clarke
Hilary Clarke
01:18 04 Apr 18
Best service in town for over 30 years! Wouldn’t use any other! They stand behind their service, which is above and beyond all others.
Terry Freeman
Terry Freeman
01:09 04 Apr 18
Very knowledgeable and friendly. Rugs looked so good!
Dan Fanning
Dan Fanning
00:40 04 Apr 18
When it comes to getting your rug cleaned, Imperial Rug Cleaning in Longmont is the BEST! We have a sheepskin rug that had a couple of pet stains that I thought would not come out, but Imperial Rug Cleaning got the stains out. What's more, the stains haven't resurfaced and the rug has been creamy white ever since it's been cleaned.
Melissa Lyons
Melissa Lyons
00:08 04 Apr 18
What a great job on my antique Oriental............friendly service and fair pricing. If you are looking for TLC for a treasured piece, this is your go-to
Anne Perret
Anne Perret
23:47 03 Apr 18
They did great work on a very difficult rug that dry weighs about 200 pounds and soaking wet probably more than twice that.
David Hasen
David Hasen
23:09 03 Apr 18
Imperial cleaned my rug and now my dog loves to rub all over it. Thanks guys.
Teresa Lorraine Walker Robinson
Teresa Lorraine Walker Robinson
21:47 03 Apr 18
They did a great job on some family heirloom rugs. We now have them on display! Thank you!
HMel NM
HMel NM
21:23 03 Apr 18
I have had a number of rugs cleaned at Imperial and have been happy with the results and would highly recommend them
Dianna Lawyer-Brook
Dianna Lawyer-Brook
21:09 03 Apr 18
Such a sweet, professional company! They gave me an honest take on a rug that I brought to get cleaned, which caused THEM to lose the money from the job, but gain a lifetime customer. Awesome company!
Mackenzie Turrill
Mackenzie Turrill
20:02 03 Apr 18
We had a 10 x 14 oriental rug that we bought from a Craigslist post cleaned by Imperial a few months ago. They took plenty of time to explain the process. The price was right and we were delighted with the results. The colors in the rug are ever so much brighter than when we brought it in.
Frank Spaid
Frank Spaid
19:24 03 Apr 18
Excellent cleaning job and advice on repairs. Great folks!
maureen dwyer
maureen dwyer
18:58 03 Apr 18
They did a great job I will definitely use them the next time I have a need
Shaun McCracken
Shaun McCracken
18:32 03 Apr 18
Great service, friendly and knowledgeable staff. Highly recommended. My rugs look beautiful.
Bob Hancock
Bob Hancock
18:18 03 Apr 18
Friendly professional service. Repair of my Oriental Rugs was superb! Had rugs cleaned and wrapped in tyvek for storage and was very satisfied with the work done. Will be back.
Chad Sanderson
Chad Sanderson
15:33 03 Apr 18

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Come & Visit Us!

Imperial Rug Cleaning
1011 Main Street
Longmont, CO 80501

Open Monday – Friday 8 AM – 5 PM
In Addition, Wednesday 5PM - 6PM by Appointment Only
Saturday by Appointment Only

Pick Up & Delivery Available

Call for Pricing in Your Area and to Schedule Your Pickup

720-282-1454

hello@imperialrugcleaning.com

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Spot Cleaning EMERGENCY?

If your Rug is having an emergency,
don’t hesitate to contact us.

Click here for quick tips on spot cleaning techniques.

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