Rug Cleaners in Boulder: Frequently Asked Questions
How long will you have my rug?
The average turn-around time is two weeks. If you have a date you need it by we will do our best to work with you. If you have a specialty rug (silk, antique, dry clean etc) or if your rug needs repair, it may take three to four weeks.
Will you pick up and deliver my rug?
Yes. We do pick up and deliver within our service area. Our delivery area is most of Boulder County (excluding the mountain areas), Loveland, Windsor and Ft Collins area. There is a pickup/delivery fee that varies by area. Please call our office to discuss your location to determine the cost. You can always drop off the rug free of charge at 1011 Main St Longmont, CO 80501. Please call ahead if you have any rug over 5×8 so we have someone to help unload it. I don’t allow my office staff to lift heavy rugs.
Do you Guarantee Odor Removal?
Yes. If your rug has no backing and you can see the pattern on the back of your rug. We can GUARANTEE Odor removal. If you have a tufted rug, a rug with a canvas-like backing or you cannot see the pattern on the back of the rug, we cannot guarantee 100% removal of odor. Tufted rugs, due to being held together with glue, much like a wall to wall carpet, cannot always handle a full immersion cleaning and deodorizer. On tufted rugs, we will do our best, however if severe , we will at times suggest replacement. Please see the page on Tufted rugs.
Do I need an appointment?
When you are bringing any rug larger than 5×8 please call ahead to make sure we have someone available to help unload. If you can unload rugs and carry them in yourself, fell free to drop off without a call ahead, Monday through Friday 8am – 5pm. Saturday by appointment only.
Do you do appraisals?
No, not at this time.
Do you have Specialized training? Why should I trust my rug to Imperial Rug Cleaning?
Yes we are Textile Pro Certified, a nationally recognized group of experts on rug cleaning. We have traveled around the country to receive training from the best rug pros in the country and continue to seek more from additional experts, we never consider our education done.
How often should I clean my rug?
While every rug is different, we recommend every 1-2 years unless it is in a highly trafficked area. Please watch this 2.5 minute informative video.
<!—1. HOW OFTEN SHOULD I CLEAN?—>
Will you clean rugs in my home? Can I just Steam Clean my Rugs?
If you have a handmade rug there are several risks/results of doing steam cleaning. The solution used in steam cleaning is an extremely high PH which is very aggressive and meant to cut grease on wall to wall carpeting, not rugs. This will dry out/damage the wool over years as it remains in the wool. In addition, the aggressive solutions will often make the dyes run and bleed. If a rug starts bleeding few know what to do to stop the bleeding and not have major damage to their beautiful rug. IF you are still willing to take the risk, be sure and ONLY clean the direction of the nap. Do not go against the nap when wet… you can damage and make stripes on your rug that will be difficult or impossible to remove. We do NOT recommend steam cleaning unless the fiber is synthetic: Olefin, Polypropylene, Nyon, Polyester. A rug properly cleaned in shop will take up to several hours to clean through the 8-step process. A rug cleaned in the home, in no way duplicates the process that we provide in the shop. Do NOT clean wool rugs in the home. For more information on the risks of steam cleaning your rug check out our rug cleaning FAQ videos page.
How much will it cost to clean my rug?
There are too many factors that determine the cost without speaking with you. Please call us or send us a message so we can help determine rug cleaning solutions and we’d be happy to discuss it with you. If you know the size, and fiber of the rug this will help in providing you a cost estimate. We will give you an approximate cost over the phone. We offer several different package plans based on your needs.
Can you remove stains?
With our experience and knowledge, we are often very successful in removing stains; however some stains once set- or if left unattended to long will simply not come out. If there is color loss from a spill or from using aggressive spotters, we can sometimes recolor them in our repair shop.
Do I need a rug pad?
While the true answer is not always, most rugs benefit from having a rug pad. Here are the top reasons why you should consider buying a rug pad.
This is a question that many of our clients ask, so I thought we could cover the top reasons you should buy pad.
- To keep the rug in place and prevent you from slipping. Rugs without pads can wrinkle causing a tripping hazard. Other rugs are slippery, especially when on hard surfaces this too can be a slipping hazard. Our rug pad provides traction on both the floor side as well as the rug side to insure that this doesn’t happen.
- To give your rug support, acting much like a “shock absorber” on a car. As we walk on the rug and place furniture on our rugs the fibers are being crushed into the hard surface of the flooring. Over time this can damage the fibers. Having a pad lessens the impact.
- To act as a moisture barrier between rug and floor. Our pad provides protection to your expensive hard wood floors from spills or accidents on the rug.
- To provide some protection from insects. While not why most people would buy a pad, none the less, the pad does provide a barrier from the floor to the rug.
The pad that we sell in our shop is custom cut to fit your rug. It has a felt like substance on top to grip your rug and a 100% natural rubber in a hexagon pattern to allow air to circulate underneath. The features of our padding include: Certified Green, no odor or off gassing, 100% Recycled, works on Radiant heated flooring, won’t stain or discolor your wood floor, can be washed and has a full warranty. The closed cell backing creates a moisture deterrent to protect your wood floor.
Get A Free Online Estimate: Fort Collins Rug Cleaning
What our customers say about our Persian rug cleaning in Boulder, Longmont, and Northern Colorado
The people here were great, going so far as to meet us in the middle on the weekend to get our prized carpet back. It looks like new. Thank you so much!!
Marlene van der Geest
1681947565
Great job cleaning our wool rugs, friendly, helpful staff. Thank you.
Alice Green
1679755259
I recently asked Imperial to clean a couple of Navajo rugs that had been heavily used over the past 50 years. I chose Imperial because their website showed a Navajo rug. When I took them in, they clearly were experts on the rugs and did a great job cleaning and taking care of them. I am very pleased and will be using Imperial again.
Susan Miller
1670087240
We had never cleaned our 20 year old rugs and were very excited to receive them back in beautiful, clean, and repaired condition. Don't wait 20 years! It's worth it. Their expertise and great service are fantastic.
Amy Weinstein
1656476850
I have nothing but good things to say about Imperial Rug Cleaning. I gave them a 50-year-old multicolored Tabriz carpet that hadn't ever been professionally cleaned. Three weeks later we picked up the carefully rolled and wrapped 6' X 10' carpet & were amazed at its vibrant colors and "like new" fringe. Courteous employees and individualized attention to our carpet! How wonderful to have this professional service locally right here in Longmont!
Judith Blackburn
1655914357
Completely delighted with the cleaning and deodorizing of an elderly wool rug our beloved little Muppet of a dog decided to make his own. Very knowledgeable and helpful staff and it was pleasant, easy and done in such a short time. Many thanks to all!
Ali Lesjak
1648157523
I took a small rug to Imperial to get cleaned. It was not an expensive rug. However, they treated it like it was a 5K rug. They are so knowledgeable and have excellent customer service. Every business in this world should be run this way!
Alicia Wright
1645280728
Great job cleaning my hand-made area rug. Excellent suggestions for repair and refurbishment. Will take hand-made rugs there in the future. Thank you!
Sue Pendell
1642471337
We're very happy with the cleaning of our three rugs and the repair which was needed for one of them.
Dawn Kimble
1638931219
Great service!! My rugs look amazing! I’ve been bringing rugs for cleaning to Imperial for 2 decades. They have always been fast and thorough. They have helped restore rugs from pet damage, water stains, moth damage and more.
Amy Pfefer
1637282147
I'm extremely happy with the job on my four rugs that Imperial just cleaned. It was only after I brought the cleaned rugs home that I realized how much they needed cleaning. Imperial was great to work with and they did exactly what they said they would.
Eric Anderson
1636826339
We have two sheep pelt rugs which are amazing and comfy cozy on top of wood floors. The one in our living room was getting pretty beat down and dirty from a couple years of use despite our best attempts to keep it brushed and blown out. It also had some areas where the pelts meet that we’re looking like it was ruined. I didn’t have much hope when I dropped it off other than just coming back clean. I will say they far exceeded my expectations and it looks nearly new! If I had t waited so long maybe the damage at the pelt seems would have never happened. Thanks for the excellent work! They also had excellent turn around time, way faster than expected.
The Ginger Beard Man
1636210105
We had a SUPER old dirty/smelly/gross rug that we inherited. It had been used by the dogs as a potty spot, folded over and had crease that started to crack. Was hard as a rock. We thought we had to say good bye to it and send it to the dump. But after working with Imperial Rug Cleaning they said they could save it!! They did!!! It again has COLOR, does not smell, and the memories of it will live on!! They are awesome!!
Peter Larson
1635205374
I was very pleased with the repairs they were able to do for me on braided rugs, good turn around time & very pleasant folks.
Carol Coburn
1633217557
Great cleaning job of our 3 rugs and an amazing repair job on one that had a hole appear in it! WOW
Kathleen Gregory
1632263798
I was extremely pleased with the initial contact, follow-up conversation at the store about the work on the rug would that would be completed in the cleaning process. They called with other decisions I had to make when they called about some other considerations about cleaning I had to make. I was pleased they called before the work was completed. Very happy with the results and fits great on our new floor.
Ben Martinez
1632190995
This is a first class rug cleaning and repair service. Their knowledge and customer service is superb. I have had several rugs cleaned and they never fail to delight this customer.
Sally Ryan
1631927347
LOVE LOVE imperial rug! Brought in a small area rug which was beyond cleaning but they gave it their all and VOILA my beautiful rug came back to life. I know they spent alot of time and effort and I APPRECIATE all who worked on this! THANK YOU!!
Robert Goergen
1630515124
Excellent service and a beautiful job done on a large older silk rug. Great recommendations on care solutions. Highly recommend!
Linda Wise
1630004985
I have taken three carpets to Imperial and each time the service was wonderful! Fast, effiecient and friendly. Thank you Tanya! 'So glad I didn't have to schlepp these rugs to Denver to get great service!
Thalia F
1625917960
they did an amazing job! our rug looks brand new and it was filthy!! very friendly, professional and fast turnaround. so glad we finally spent the money to have it cleaned and very glad to have this company in northern colorado!
Claire Marshel
1624624894
My rug came back to me way more beautiful (and it didn't stink!) than when it was picked up. Tanya was great to work with and I truly appreciate her expertise and care and when working with me. Thank you!
Amanda Holden
1623960113
Over the years, we've had our rugs cleaned by different companies. The job Imperial did was the best! The colors are now vibrant and the nap is restored.
Ann Blonston
1623898044
Couldn't ask for more. These folks did a fantastic job and offered great customer service throughout the process. I would definitely recommend them .
Jim Crowder
1620688090
I bought the rug posted while living in India 10 years ago. Over the years, the rug had collected a lot of dirt and some of the tassels had frayed. When I picked up the rug from Imperial, I almost didn't recognize it. The colors were vivid and quite honestly, it looked better than new, if that is possible. Dave seems very dedicated to his craft and to his community. Dave also will tell you if a rug is not worth cleaning. Highly recommend this company.
Keith Brumbaugh
1620401222
Fast friendly service, even when picking up and delivering my rugs. They called a frayed edge to my attention and I was happy they offered to repair it because I didn’t realize it was coming apart. My rugs get heavy use and they look fresh as new now. Thanks!
Cathy James
1620264457
Our experience could not have been better. We live in the mountains and the rug take a real beating.The rugs are old tribals and were in need of repair. The repairs were excellent, and the colors came back to life. We were delighted.
Christina Benight
1617899396
I took advantage of their sale and brought in 3 rugs to be cleaned, including one that had red wine splattered all over it! They did an EXCELLENT JOB on all 3, including my prize rug from Turkey. VERY PROFESSIONAL JOB AT A VERY REASONABLE PRICE!
Kathi Fry
1615914555
Love this place. Our rug is in the entry way and is used pretty hard. They have gotten it sparkling clean more than once - even the fringe.
Robin Lee
1615572649
I have several rugs cleaned over the years and they came out great. they even repaired one and you could not tell that it was falling apart.
Diana Mattis
1615572084
My rug looks and feels wonderful!!!The colors are so rich - much more so when contrasted with before cleaningIt is also soft! I was afraid it would feel dry and lifeless - not at all!I am thrilled and will be back with another rug
katebp sage
1614626765
This establishment is extremely rude and unprofessional. My encounter with the employees and staff at this cleaning service was horrible. They were unnecessarily aggressive after I tried to ask them several questions. I do not recommend going to this place. I would rather throw my rugs away then pay these people to clean them.
Joseph Wittwer
1614104879
just a warning that the man that owns this shop is very mean and unkind. my car happened to break down in front of his shop, 30 minutes before they closed and he came out, without a mask, tried to open my car door and get closer to talk to me and told me I had to leave because I was parked in his only spot. when I explained my situation (in tears) and that a tow was on the way, he said “nice” and walked away. he then came out once more when help arrived and asked me again when I would be leaving. really disappointed with his negative vibe and lack of basic empathy.
Ashley Greenfield
1614037730
They have passion and the skills to restore my long, neglected textiles.
DOUG reichlin
1610475347
10/10 would recommend!
Amber Hughes
1610394669
We are very pleased with all of Imperial's services, but especially their repair of a 40-year old oriental which we wanted to keep. They removed the fringe and repaired the edges so that it looks almost new again. Thanks, Imperial!
Don McGill
1609349625
Brought in a runner that was filthy and needed a few repairs. I assumed it would come back a bit cleaner - it was gorgeous and repaired - it didn’t end up back on the floor - it’s now hanging. Thanks Imperial!
Joanne Hyman
1606998199
Such nice people, and clearly know what they're doing. Did a wonderful job cleaning my 35-year-old hand-hooked wool rug.
Jane Lawrence
1606965161
Good customer service and I have an old rug that looks great again, thank you!
Jennifer Lowry
1606928396
Imperial did a great job of cleaning our rugs several years ago, so when we recently needed repairs on some old family rugs, we took the rugs here. They did an excellent restoration on all three of the rugs we brought them; you cannot tell they were ever damaged. One was severely damaged around the edges, and we had to reduce the length, but unless you knew this, you would not be able to tell. They were friendly, knowledgeable, and professional.
Family Mine
1604361725
We've used Imperial twice. First, we had purchased a wool rug at a furniture store and discovered a small cut on it after a few weeks. They made a repair and gave us great advice about caring for the rug. Fast forward a few years later...I took it in for a routine cleaning - and to check it for pet "surprises" in case we missed something. They called before doing the clean to let us know they hadn't found anything tough to remove. Just picked up the rug and it looks great! Really friendly business owners who know what they are doing. The cost of the service is worth the piece of mind knowing they are honest and professional.
Liz Wilson
1602549587
My rugs look brand new! I highly recommend them. They are super professional and deliver on all their promises.Alan
Alan Rapp
1599852604
Dave, Tanya, and the rest of the crew are very friendly, and they truly care about doing a good job for their customers. The rugs I have had cleaned came out beautifully! I would give more than five stars if possible!
H Martin
1598033024
When my partner spilled charcoal all over my family's antique hooked rug, I thought I it was toast. Imperial Rug Cleaning saved it, and did the most wonderful job of making it feel like new! They even did some excellent repairs. They are highly professional, kind, and do an excellent job!
Kate Josephson
1597430290
Excellent job!
Suzanne Drinkard
1596656110
Just had my rug cleaned by Imperial Rug Cleaning. It is a rug that has literally never been cleaned once, that I purchased 18 years ago. It is a wool rug that I purchased in Nepal. It has a lot of sentimental value to me. It's condition began to concern me. I saw the sign for Imperial Rug Cleaning and decided to give them a try. I figured what could it hurt at this point. The rug didn't appear to me that it could be cleaned, in its entirety. When I got to the store, they came out, assessed the rug, got me all set up and told me that this rug would look beautiful after a good cleaning. They told me about the process and said they would call in about two weeks when it was done. About a week later I got a call the rug was done. When I got it home and rolled it out I was absolutely astonished. They did a superb job. The rug looked brand new. The degree to which the rug got cleaned was far far beyond my expectations. I really couldn't believe it. It smelled fresh, felt fresh and clean. Some of the wear problems and such had all but vanished, spots of spilled oil that dotted the rugged were gone. Just a superb job. My rug has new life and is again a warm addition to the home. Thank you so much for the outstanding professional clean job performed on my rug. I will be back and would suggest this service to anyone needing rug cleaning services.
Scott Earnest
1596125779
Friendly staff, with a quick turnaround time. Pleased with the results!
Cheryl Larson
1592585547
I entrusted my grandmothers antique rug to Imperial Cleaning and they did a fantastic job! It is so clean, soft and like brand new. They were very professional, quick and courteous - we will definitely be using them again!
Morgan Arvisais
1592314881
Imperial Rug Cleaning went above and beyond cleaning and repairing my antique rug. I was completely amazed at how bright the colors were and how well they were able to remove areas where the reds had bled into the whites. I highly recommend
kmkeen1
1577117527
Bad customer service. Been calling and leaving voicemails and emailing them and I have yet not received a call back or an email back. Last time I talked to someone I was told to send images and I never got a reply.
Maria Gonzalez
1546413607
I brought in a rug that was majorly stained. Imperial rug was kind, accommodating and did a lovely job. I’m being all my rugs in now that i can see the difference.
Sea Marie Biladeau
1536256079
We have an antique rug that belonged to one of my husband's late relatives. It came to us with a corner ripped and looked faded, and it was full of dust and cat hair. We took it to Imperial Rug Cleaning, and it came back to us looking like a brand new rug! The colors were bright and they even fixed the ripped corner! I would highly recommend Imperial if you have a valuable rug that is starting to look old. They do a great job.
Dr. Carole Keim MD
1523127055
you guys did a great job on our rug. thank you for your service.
Eric Ogle
1523031300
Did an excellent job of cleaning our rugs without color fade of older rugs.
Ron Theede
1522960160
Great job and great advice on repair of damaged rugs. Highly recommended!
Mark Semerad
1522946432
Friendly and knowledgeable. Provided excellent work on sheep skin rugs.
Doug McFadden
1522945514
I’ve used them twice now, and both times they’ve done an excellent job. Rugs came back quickly, and were like new.
Susanne Sibley
1522897796
Imperial Rug Cleaning has provided us cleaning service for over 35 years and we have never been disappointed! They always provided the best of care for our home and oriental rugs and carpet! we will continue to use their service!
Stewart James
1522894998
Great service, with much attention to detail
Marjory Lambert
1522889423
Great job, expert service, cheerful staff
Hillary Browne
1522888685
Dave and his crew not only clean and repair my rugs,but teach me about each rugs origin.
gina cameron
1522887408
Imperial did an expert job cleaning my two Navajo rugs. Very pleased with the results!
Jean Lund
1522884643
On time and as promised. What more can one ask!
s kahn
1522883667
Very knowledgeable, did a great job cleaning our oriental rugs including repairs to several. They came back much brighter.
Julie Bellanca
1522883384
These guys were fantastic. My wife and I had several huge and expensive rugs that needed some tlc, and imperial not only made them look new again, but were very fairly priced, quick and professional. 10/10 will be going back and having them come to the house to clean rugs I can’t bring there!
chris mackenzie
1522883120
Good experience. Reasonable prices and good service!
Kevin McDowell
1522883042
Beautifully cleaned. Restored both my carpets and thoroughly cleaned. Highly recommend!Great value!
SJ
1522882954
Took in 5 valuable Chinese rugs. And they did a great job. Very clean!
sharonreif
1522810026
They did a great job of cleaning and repairing my Oriental rug.
Hilary Clarke
1522804688
Best service in town for over 30 years! Wouldn’t use any other! They stand behind their service, which is above and beyond all others.
Terry Freeman
1522804182
Very knowledgeable and friendly. Rugs looked so good!
Dan F
1522802438
When it comes to getting your rug cleaned, Imperial Rug Cleaning in Longmont is the BEST! We have a sheepskin rug that had a couple of pet stains that I thought would not come out, but Imperial Rug Cleaning got the stains out. What's more, the stains haven't resurfaced and the rug has been creamy white ever since it's been cleaned.
Melissa Lyons
1522800503
What a great job on my antique Oriental............friendly service and fair pricing. If you are looking for TLC for a treasured piece, this is your go-to
Anne Perret
1522799230
They did great work on a very difficult rug that dry weighs about 200 pounds and soaking wet probably more than twice that.
David Hasen
1522796945
Imperial cleaned my rug and now my dog loves to rub all over it. Thanks guys.
Teresa Lorraine Walker Robinson
1522792026
They did a great job on some family heirloom rugs. We now have them on display! Thank you!
HMel NM
1522790591
I have had a number of rugs cleaned at Imperial and have been happy with the results and would highly recommend them
Dianna Lawyer-Brook
1522789799
Such a sweet, professional company! They gave me an honest take on a rug that I brought to get cleaned, which caused THEM to lose the money from the job, but gain a lifetime customer. Awesome company!
Mackenzie Turrill
1522785727
We had a 10 x 14 oriental rug that we bought from a Craigslist post cleaned by Imperial a few months ago. They took plenty of time to explain the process. The price was right and we were delighted with the results. The colors in the rug are ever so much brighter than when we brought it in.
Frank Spaid
1522783452
Excellent cleaning job and advice on repairs. Great folks!
maureen dwyer
1522781907
They did a great job I will definitely use them the next time I have a need
Shaun McCracken
1522780336
Great service, friendly and knowledgeable staff. Highly recommended. My rugs look beautiful.
Bob Hancock
1522779512
Friendly professional service. Repair of my Oriental Rugs was superb! Had rugs cleaned and wrapped in tyvek for storage and was very satisfied with the work done. Will be back.
Chad Sanderson
1522769611
The folks at Imperial Rug cleaned 2 rugs for us and made a pad for the largest of the two. They were pleasant to work with and provided the service in the time frame they promised.
Missy Carrier
1522761924
I was so very happy with Imperial Rug Cleaning! They cleaned a huge Persian rug that had been soiled terribly by dogs over ten years. They also re-bound one of the edges and corners of the rug and it looks perfect. I am so grateful that this rug was restored to excellent condition with no remaining dog odor. Super happy!!
June Turnbull
1522721919
Did a great job cleaning my large Moroccan rug.
Don Shepard
1522720825
I took a Turkish, hand hooked rug for fixing. A leaking carpet shampooer carelessly left on the rug caused the dye to run. Imperial Rug repaired the damage and my rug looks good as new. Certainly recommend and will use again when the need arises.
lonnie deman
1522719449
I had Imperial clean 2 area rugs that are definitely used often. The rugs looked brand new when I picked them up. Imperial was very helpful in providing information about my rugs and how to identify quality rugs when a replacement should be needed (the ones I have are not heirlooms but ones I picked up because I liked the print and colors). I would highly recommend Imperial especially if you have high quality or heirloom rugs.
Kim Schoenbachler Nicks
1522715611
These guys gave good honest advice about what I thought was a rug worth cleaning. In other words I saved money by not using them due ti their goid advice. But then I used them again and they accomodated my pick up and drop off in Boulder. Very good service. Did a great job and i would use them again in a heartbeat.
Amy Hollander
1522712897
I had several rugs cleaned for the first time. An excellent job was done on all of them. It was fast, great quality and wonderful care was taken of my beautiful rugs.
Caryl Sharp
1522711087
We had two area rugs cleaned by Imperial and they did a great job. They were able to get a stain out that I thought was impossible. They were professional and very helpful. I would highly recommend them.
Diane Ernst
1522710417
Very professional staff and excellent work on our precious rugs. Thank you!
Brian du Fresne
1522707275
Get in touch with Rug Cleaners Boulder & receive a free quote on all your rug cleaning needs!
Come & Visit IRC in Longmont!
Imperial Rug Cleaning
1011 Main Street
Longmont, CO 80501
Open Monday – Friday 9 AM – 4 PM
Major Holidays we are CLOSED
Please call ahead of time if bad weather to see if we are open.
720-494-RUGS(7847)
info@imperialrugcleaning.com
Pick Up & Delivery Options Available in Fort Collins, Boulder, Longmont, Lafayette, Louisville, Loveland, Frederick, Firestone
Call for Pricing in Your Area and to Schedule Cleaning Near Me!
Spot Cleaning EMERGENCY?
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don’t hesitate to contact us.
Click here for quick tips on spot cleaning techniques.